Refund policy

Last Updated: [23/04/2026]

At [Crazy store], we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

To be eligible for a return, your item must:

  • Be unused and in the same condition as received
  • Be in its original packaging
  • Include all accessories, tags, and invoices

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

  • You can request a return within [5 DAYS] of receiving your order.
  • Requests made after this period may not be accepted.

3. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection.
  • If approved, your refund will be processed within [5 to 7 day].
  • Refunds will be issued to your original payment method.

Please note that it may take additional time for your bank or payment provider to reflect the refund.

4. Exchange Policy

  • We offer exchanges for defective, damaged, or incorrect items.
  • If you need an exchange, please contact us at crazystor.in@gmail.com with your order details.

5. Damaged or Defective Products

  • If you receive a damaged, defective, or wrong item, please contact us within [1 DAYS] of delivery.
  • Kindly share clear photos/videos as proof for quick resolution.
  • We will arrange a replacement or refund at no extra cost.

6. Non-Returnable Items

The following items are not eligible for return:

  • Personal care or hygiene products
  • Items marked as “Final Sale” or “Non-returnable”
  • Used or damaged items not caused by us

7. Return Shipping Costs

  • Return shipping charges may be:
    • Free (if the issue is from our side), or
    • Borne by the customer (for other returns), depending on the case

Details will be shared during the return approval process.

8. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your payment provider
  • If the issue persists, contact us at [crazystor.in@gmail.com]

9. Contact Us

For any return or refund queries, feel free to reach out:

[Crazy Store]
Email: [crazystor.in@gmail.com]